Commercial Support
mfpen is looking for a full time Commercial Support associate to aid the commercial department with inquiries and logistics for B2C, B2B and PR.
As Commercial Support you will primarily work alongside our e-commerce and retail teams on customer enquiries regarding orders, products and deliveries. Wholesale support on the B2B side of the business will also involve customer enquiries regarding orders and deliveries, communicating directly with our wholesale partners worldwide. You will maintain good communication and working processes with the team in our office and store.
As Commercial Support you will be representing the brand from the front, creating customer experiences that contribute to the positive perception and overall commercial success of the brand.
The position is full time at 37 hours per week in a dynamic and creative environment.
Tasks include (but not limited to):
· Prompt and considered response to customer emails to both e-com customers and wholesalers
· Assist customers with order status, returns, and product related questions
· Ensuring a professional and helpful customer experience
· Collaborating with our warehouse and logistics team to ensure a smooth order process
· Assisting with press enquiries
· Assisting with brand events
Profile and qualifications:
· Interested in fashion and familiar with mfpen
· Customer service or e-commerce experience required
· Based in Copenhagen or willing to relocate at own expense
· Fluent in English both written and spoken
· Ability to work independently and assist other roles when necessary
· Proactive mindset and hands on attitude to get things done
· Good communication skills
· Excellent organisation skills and attention to detail
What mfpen offers:
· An inspiring work environment at an international brand
· Insight into the fashion industry, e-commerce and PR
· Working location in central Copenhagen
mfpen
mfpen is a modern clothing brand that reinterprets classic garments through relaxed silhouettes and a commitment to responsible production. The aesthetic draws on both retrospective and countercultural notions to look ahead and shape the evolution of classic European tailoring and design, creating timeless garments with a sense of understated, refined elegance.
Our production process follows a Responsible Hierarchy, prioritizing high-quality European deadstock fabric sourced from excess stock within the fashion industry. When deadstock isn’t available, we turn to recycled and biodegradable fabrics, only using certified organic cotton as a last resort.
To apply:
Please send a short cover letter and CV to store@mfpen.com as soon as possible, interviews will be conducted on a rolling basis.