Part-time Customer Service Assistant (starting Spring 2025)

mfpen is looking for a part-time Customer Service Assistant to aid the commercial team with B2C support.

As a Customer Service Assistant you will primarily work alongside our e-commerce and retail team to support customers with enquiries regarding orders, products and deliveries. You will maintain good communication and working processes with the commercial team in our office and store. The position is part-time at 20 hours per week in a dynamic and creative environment, making it ideal for someone looking to combine work with studies or other projects.

Tasks include (but not limited to):

· Prompt and considered response to customer emails

· Assist customers with order status, returns, and product related questions

· Ensuring a professional and helpful customer experience

· Collaborating with our warehouse and logistics team to ensure a smooth order process

· Assisting with press enquiries

· Assisting with brand events

Profile and qualifications:

· Interested in fashion and familiar with mfpen

· Customer service or e-commerce experience is a plus but not required

· Based in Copenhagen or willing to relocate at own expense

· Fluent in English both written and spoken

· Ability to work independently and assist other roles when necessary

· Proactive mindset and hands on attitude to get things done

· Good communication skills

· Excellent organisation skills and attention to detail


What mfpen offers:

· An inspiring work environment at an international brand

· Flexible working hours to accommodate studies or other commitments

· Insight into the fashion industry, e-commerce and PR

· Working location in central Copenhagen


mfpen

mfpen is a modern clothing brand that reinterprets classic garments through relaxed silhouettes and a commitment to responsible production. The aesthetic draws on both retrospective and countercultural notions to look ahead and shape the evolution of classic European tailoring and design, creating timeless garments with a sense of understated, refined elegance.

Our production process follows a Responsible Hierarchy, prioritizing high-quality European deadstock fabric sourced from excess stock within the fashion industry. When deadstock isn’t available, we turn to recycled and biodegradable fabrics, only using certified organic cotton as a last resort.


To apply:

Please send a short cover letter and CV to store@mfpen.com as soon as possible, interviews will be conducted on a rolling basis.