Shipping policy

Deliveries and shipping

Orders will be dispatched within 3 working days (Monday - Friday). 
European orders will be shipped by GLS and international orders with UPS express or DHL. 
Tracking numbers will be provided by email.
All orders are being shipped from Denmark.

mfpen is not responsible for merchandise that is damaged or lost during transportation. We always pack everything carefully, thereby minimising possible damage.

All shipping times are estimates and cannot be guaranteed.

Shipping Costs

DENMARK: 61 DKK
EUROPE: 8-20 EUR (depending on area) 
UNITED KINGDOM: 27 GBP
UNITED STATES: 30 USD
SOUTH KOREA: 33,000 KRW
JAPAN: 3,400 JPY
AUSTRALIA: 64 AUD
CANADA: 41 CAD
GULF COUNTRIES: 35-55 EUR
REST OF WORLD: 15-25 EUR (depending on area) 


Pricing, VAT and customs

US orders: 
From August 29, 2025, all orders to the United States will be sent Delivered Duty Paid (DDP). Taxes, duties and tariffs are included in the purchase price, resulting in a streamlined customs process and no additional fees upon delivery. Pricing reflects USD retail pricing.

EU orders:
Due to the European OSS rules, the VAT value is based on the customers country tax, prices may differ depending on the customer location. VAT will be shown at check out. Pricing reflects EUR retail pricing.

UK orders:
Orders to the United Kingdom include VAT and will be sent Delivery Duty Paid (DDP). Taxes, duties and tariffs are included in the purchase price, resulting in a streamlined customs process and no additional fees upon delivery. Pricing reflects GBP retail pricing.

AU orders: 
Orders to Australia with a total value exceeding 1,000 AUD may be subject to additional import, GST, and customs charges. To avoid this, consider splitting your order. The total order value is calculated before any promotional codes or discounts are applied at checkout.

Non-EU orders:
All non-EU orders, excluding UK and US, are tax free.
Price at check out is shown without VAT, if your IP address is not located correctly, the VAT will be deducted when your delivery address is entered.
Local customs or import taxes can be charged at destination, these charges are at the responsibility of the customer.

We must adhere to all international import/export laws. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), as well as the cost of returning the package. This amount will be subtracted from your merchandise refund.

Appropriate information for EU trade agreements is included on the invoice with the parcel. You can find more information about such agreements on the European Commission website.