Refund policy

Returns, exchanges and claims

Returns:
Returns must be made within 14 days of delivery of your order. Returns must be registered via the Return Portal. Returns not registered through the portal will not be accepted.

To be eligible for a return, the item must be returned in its original condition – unworn, unwashed, undamaged, with tags attached, and in its original packaging. Please note that the products are your liability until they are safely received back at our warehouse and must include a return invoice.

Please note that it can take up to 14 days for the return to be processed. When the return has been processed and accepted, the refund amount usually appears on your account within 2-7 working days, depending on your card provider. Additionally, costs associated with returning items will be deducted from the refund.

Handling fees for returns:
A handling fee will be deducted from the refund amount. Refunds will be processed to your original payment method within 14 days of receiving and inspecting the returned items.
DENMARK: 6€
EU: 10€
REST OF WORLD: 20€

Exchanges:
Exchanges must be made within 14 days of delivery of your order. Exchanges must be registered via the Return Portal. Exchanges not registered through the portal will not be accepted.

To be eligible for an exchange, the item must be returned in its original condition - unworn, unwashed, undamaged, with tags attached, and in its original packaging. Please note that the products are your liability until they are safely received back at our warehouse and must include a return invoice.

Once the package arrives at our warehouse, we will proceed with the exchange. Please be aware that exchanges are not guaranteed, and we reserve the right to cancel the exchange.

Please note that it can take up to 14 days for the exchange to be processed.

Handling fees for exchanges: 
Free worldwide

Claims:
Claims must be reported to store@mfpen.com with photo evidence and original order number.