TERMS & INFORMATION

When you are shopping at mfpen.com you automatically accept our Terms & Conditions when completing your order. We therefor advise you to read through the below mentioned terms and conditions before you purchase on the site.

If there are parts of these Terms & Conditions that you do not understand, we recommend that you contact our customer service before shopping on our website: store@mfpen.com

Placing an order:
We reserve the right to cancel your order in one of the following situations:
· Your payment information is incorrect or cannot be verified.
· Your order has been placed for the purpose of committing fraud, etc. or committed in connection with a criminal act or other illegal activity.
· An unintentional error occurs on the website, for example a payment error, item is out of stock etc.

Payments will only be captured when the order is being fulfilled at our warehouse. If an order is subject to a cancellation, the payment will not be captured.

Deliveries and shipping:
Orders will be dispatched within 3 working days (Monday - Friday). European orders will be shipped by GLS and international orders with UPS express or DHL. Tracking numbers will be provided by email.
All orders are being shipped from Denmark.

mfpen is not responsible for merchandise that is damaged or lost during transportation. We always pack everything carefully, thereby minimizing possible damage.

Payments:
We accept card payment or PayPal.

Shipping costs:
DENMARK: 8€
EUROPE: 8-20 € (depending on area)
UNITED KINGDOM: 30 €
UNITED STATES: 25 €
SOUTH KOREA: 20 €
JAPAN: 25 €
INTERNATIONAL (Other zones): 15-25 € (depending on area)
GULF COUNTRIES: 35-55 €

Pricing, VAT and customs:

EU orders:
Due to the European OSS rules the VAT value is based on the customers country tax, prices can differ depending on the customer location. VAT and final price will be shown at check out.

UK orders:
20% UK VAT are applied to orders from the United Kingdom and will be sent DDP (Delivery duty paid).

International non-EU orders:
All international non-EU orders are VAT free. Price at check out is shown without VAT, if IP address is not located correctly the VAT will be deducted at checkout.
Local customs or import taxes can be charged at destination. These charges will be at the responsibility of the customer.

We must adhere to all international import/export laws. If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), as well as the cost of returning the package. This amount will be subtracted from your merchandise refund.

Returns and exchanges:

Returns:
Returns must be made within 14 days of delivery of your order. Returns must be registered via the Return Portal. Returns not registered through the portal will not be accepted.

To be eligible for a return, the item must be returned in its original condition—unworn, unwashed, with tags attached, and in its original packaging.

Please note that it can take up to 14 days for the return to be processed.

When the return has been processed and accepted, the return amount usually appears on your account within 2-7 working days, depending on your card provider.

Handling Fees for Returns:
A handling fee will be deducted from the refund amount. Refunds will be processed to your original payment method within 14 days of receiving and inspecting the returned items.
DENMARK: 6€
EU: 10€
OUTSIDE EU: 20€

Exchanges:
Exchanges must be registered within 14 days of delivery of your order. Exchanges must be registered via the Return Portal. Exchanges not registered through the portal will not be accepted.

Handling fee for Exchanges: free worldwide